TERMS & CONDITIONS 


Legal Notice

All notices from Cocoon to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Cocoon shall be made either by regular mail, sent to the address we provide on our Web site. Delivery shall be deemed to have been made by You to Cocoon five (5) days after the date sent.


Copyright Notice

All content appearing on this Web site is the property of:
Cocoon

Copyright © 2017 Cocoon. All rights reserved. As a user, you are authorised only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2017 Cocoon. All rights reserved.


Trademarks


All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Cocoon. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Cocoon or any third party, except as expressly granted herein.


Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Cocoon and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cocoon believes that customer conduct violates applicable law or is harmful to the interests of Cocoon and its subsidiaries.


Privacy Policy

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Cocoon reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cocoon believes that customer conduct violates applicable law or is harmful to the interests of Cocoon.


Payment

In order for your order to be dispatched for delivery, payment must be debited and cleared from your account.
  


Delivery

Please allow 5 -10 days for delivery to a UK address. If there are any issues at all, you will be notified immediately. In the unlikely event that you have not received your order after 10 days, please contact us. We will not be liable for any delay that is beyond our control such as strikes, bank holidays etc.
 


International shipping

If you require your item to be shipped outside of the UK, please send us an email before placing your order online and we will need to make alternative delivery arrangements.
 


Refunds

Our refund policy only covers faulty items. We will issue a refund (excluding the original delivery charge) at the unlikely event that there is a fault with your item. Under no circumstances will be liable for any damage cause by the buyer. We will confirm in writing once we have received the returned item. Please allow 10 working days (from the date we receive the returned item) for a refund or exchange to be processed. We will confirm in writing once we have received the returned item. Please allow 10 working days (from the date we receive the returned item) for a refund or exchange to be processed. You will be responsible for delivery costs of returning any item(s). We may ask you for confirmation of proof of postage if we do not receive the item(s). For your own protection we recommend that you send the parcel by a tracked service or special delivery.


Cancellations

Orders can be cancelled within 24 hours of being placed. After this time frame, we will not be able to cancel you order.


Custom Orders 

A non-refundable £15.00 deposit will be required at checkout for custom orders. The remaining balance will be required once you have agreed on a design. 


 
If you have any questions, please feel free to contact us.